Cancellation & Refund Policy – Roost & Rest

At Roost & Rest, we understand that travel plans may change. This Cancellation & Refund Policy explains the terms under which cancellations and refunds are processed.

1. Standard Cancellation Policy

• Cancellations made 7 days or more before the check-in date are eligible for a full refund (excluding payment gateway charges, if applicable).
• Cancellations made between 3–6 days before check-in will receive a 50% refund of the booking amount.
• Cancellations made within 48 hours of check-in are non-refundable.

2. No-Show Policy

If a guest fails to check in on the scheduled arrival date without prior notice, the booking will be considered a “No-Show,” and no refund will be issued.

3. Early Departure

If a guest decides to leave before the scheduled check-out date, unused nights will not be refunded.

4. Refund Processing Time

Approved refunds will be processed within 5–10 business days and credited to the original payment method. Processing time may vary depending on the bank or payment provider.

5. Booking Modifications

Date changes are subject to availability and must be requested at least 72 hours before check-in. Price differences may apply based on seasonal rates.

6. Force Majeure

Roost & Rest shall not be held responsible for cancellations caused by events beyond our control, including but not limited to natural disasters, government restrictions, strikes, or unforeseen emergencies. In such cases, rescheduling options may be offered at our discretion.

7. Host Cancellation

In rare circumstances where Roost & Rest must cancel a booking due to operational reasons, guests will receive a full refund of the booking amount.

Contact for Cancellations

Last Updated: January 2026